Frequently Asked Questions

For your convenience, we now have multiple PDR shop locations… click here for a full list of our auto body and pdr shops.


Shop: 773.901.7077 Cell: 815.701.2467 Fax: 847.426.4585



Ok, so we know you may have some unanswered questions. Please look at this list of some of the most commonly asked questions; if you need more information or you have a different question, please contact us.

When are you open?

We are open Monday through Saturday from 9:00 a.m. to 5:00 p.m. (Central Standard Time).

Main shop and headquarters: 570 Rock Road Avenue, Unit P East Dundee, IL 60118

For your convenience, we now have multiple PDR shop locations… click here for a full list of our auto body and per shops.

Do I have to make an appointment for an estimate before I bring in my vehicle?

Appointments are not required. Stop by, at your convenience, and we’ll take it from there. Or, if you do prefer, give us a call and we will be happy to schedule an appointment.

What are my payment options?

We accept all forms of payment except personal checks.  Acceptable forms include cash, bank debit cards, Visa, MasterCard, Discover, American Express, cashiers checks, money orders.

Can I take my vehicle to Pro Paintless Dent Repair for Insurance Claims? Can I pay for my repair “out of pocket”, at Pro Paintless Dent Repair and not go through insurance?

YES and YES.  We specialize in restoring cars no matter the situation.  We work with all the major insurance companies, if you decide to go through insurance.  We also repair many vehicles that do not go through insurance.   We can even help you make that educated decision of whether it makes sense for you to go through insurance.  We are here for you and want to get you back on the road, back to your normal routine, in your beautifully restored car, as soon as possible.  We’ll make it easy for you and we enjoy making it easy for you.

Where do I get a claim number?

Claim numbers are issued by your insurance company at the time you report your accident.  Write it down and bring it with you.  If you don’t we can always help you retrieve your claim number.  If you are not going through insurance you will not have a claim number.

How long will it take to repair my vehicle?

The length of time the repair will take depends on the amount of damage there is to your vehicle.  However, we do provide same-day services for most repairs.

If it is an insurance claim, it can depend on your insurance company and their procedures.

We will always give you an estimate of how long it will take to complete the work.

Can all dents be removed through Paintless Dent Removal (PDR)?

No. Dents where the paint is damaged (scratched, rusted, oxidized, etc.) may not be repairable using the PDR technique. We MUST see the damage to determine this. Also, if a dent is within 1/2 an inch of the edge of a panel, it may not be repairable using PDR due to access. Again, we must see the damage to determine this.

For your convenience we also offer full auto body work.

Can you match the color of paint on my vehicle?

Yes! We take pride in our refinish process.  We assure that we we maintain your vehicle’s original color and finish.

Do you offer any kind of warranty on your repair work?

Yes! On top of offering you a 100% satisfaction guarantee, we also offer you a warranty. We have different warranty options; and one of them is sure to fit your needs.

What is a better choice for my vehicle – spot painting or overall?

Overall painting is generally a better choice for restoring older vehicles whose surface has been tarnished from years of wear resulting in significant depreciation. A complete repaint can help increase the value of theses vehicles. Spot painting is a better choice for protecting the resale value of new vehicles. We only paint what is needed to ensure a perfect job with precision color matching and seamless repairs.

Why is your name Pro Paintless Dent Repair if you also specialize in Auto Body and Collision Repair?

When we started out over 10 years ago, our main focus was paintless dent removal. Years have passed and we are now happy to offer you both a certified and experienced staff in auto body and collision repair. We didn’t change our name since we had already established a great reputation as the Chicago area’s leader in automotive work.