Ok, so we know you may have some unanswered questions. Please look at this list of some of the most commonly asked questions; if you need more information or you have a different question, please contact us.
WHEN ARE YOU OPEN?
We are open Monday through Saturday from 9:00 a.m. to 5:00 p.m. (CST)
Main shop and headquarters: 570 Rock Road Avenue, Unit P, East Dundee, IL 60118
DO YOU ACCEPT WALK-INS, OR ARE YOU ONLY BY APPOINTMENT?
Appointments are not required, but they are recommended. Stop in at your convenience, or give us a call to schedule you appointment.
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
Acceptable payment forms include cash, debit cards, and all major credit cards including Visa, MasterCard, Discover, American Express as well as cashiers checks, money orders. Personal checks are not accepted.
DO YOU WORK WITH INSURANCE?
Yes, we work with all the major insurance companies, in some cases we may even cover your deductible so you have zero out of pocket expense.
Not sure if it’s worth making a claim? We’re happy to lay out the options so you can feel more confident in your decision.
WHERE DO I GET A CLAIM NUMBER?
Claim numbers are issued by your insurance company at the time you report your accident. Write it down and bring it with you. If you forget it or fail to jot it down, we can help you retrieve it.
If you opt not to go through your insurance you will not have a claim number.
HOW LONG WILL MY CAR BE IN YOUR SHOP?
Repair turn-around times cary depending on your vehicle and its damage. That said, under certain circumstances, we do offer same-day repairs.
Auto body work typically requires about a week, whereas PDR, on-average, has a quicker turnaround.
When you come in for your quote, we can give you an estimated turn-around for your specific situation.
CAN ALL DENTS BE REMOVED VIA PDR?
Unfortunately, no. There are some situations where the damage isn’t a candidate for PDR.
If the dent is at a location where paint is damaged (scratched, rusted, oxidized, etc.), it may not be repairable using the PDR technique. Additionally, if a dent is within 1/2 an inch of the edge of a panel, it may not be repairable using PDR due to access. In either situation, the most accurate way to know if we can repair via PDR is to assess the damage in person.
If the damage can’t be corrected via PDR, we do offer alternatives. Our shop is a full-service body shop with the ability and experience to accurately and professionally re-paint your vehicle’s surface (spot paint or overall coverage). Please contact us for details.
CAN YOU MATCH MY VEHICLE'S PAINT COLOR?
Yes! We take pride in our refinish process, we maintain your vehicle’s original color and finish.
DO YOU PROVIDE WARRANTY?
Absolutely! On top of offering you a 100% satisfaction guarantee, we also offer a warranty on our work. Each service and job has its specific warranty, please inquire for details on the one that pertains to you.
IS SPOT-PAINTING OR OVERALL PAINTING BETTER FOR MY VEHICLE?
Spot painting is a better choice for protecting the resale value of new vehicles. We only paint what is needed to ensure a perfect job with precision color matching and seamless repairs.
Overall painting is generally a better choice for restoring older vehicles whose surface has been tarnished from years of wear resulting in significant depreciation. A complete repaint can help increase the value of theses vehicles.
WHY CHOOSE THE NAME 'PRO PAINTLESS DENT REPAIR' IF YOU ALSO OFFER AUTO BODY AND COLLISION REPAIR?
We initially started as a PDR shop, that was more than 15 years ago. As we grew and added new locations, we also gained expertise in other automotive areas.
In addition to PDR, we’re proud to offer you both a certified and experienced staff in auto body and collision repair. We decided to keep our name unchanged as we had already established a great reputation as the Chicago area’s leader in automotive work.